Availability of items and delivery times
Approximately one working day must be allowed for processing orders for items in stock, to which must be added a delivery time. However, we cannot be held responsible for failure to meet these deadlines. If a product is not available, we will notify you.
We deliver items to Quebec only.
Please note: certain regions of Quebec are excluded from our delivery territory, in particular the regions of the far north; Havre St-Pierre, Fermont, Îles de la Madelaine and the Lower North Shore.
To validate the eligibility of your area, please contact us by telephone at 1-418-587-6203
Delivery costs
Delivery costs are $10 per $145 and delivery is free for all orders over $500. This fee covers picking and packaging costs, plus postage.
These fees may be modified at any time by Aqua-Urgence.
Return policy
If you are not satisfied with your purchase, Aqua-Urgence offers you two quick ways to return items purchased online, provided that they are in their original packaging and are accompanied by a proof of purchase.
Items purchased online can be:
Returned in person to one of our representatives
Returned to Aqua-Urgence, at 226 rue Champlain, Tadoussac (Québec) G0T 2A0.
To be eligible for a refund, all items must be in their original condition, have all their labels and be considered by Aqua-Urgence as not having been used or damaged.
Items may be returned as follows:
Returned items must be received by Aqua-Urgence within 30 days following the date of receipt by the customer; The refund will be made in the name of the card holder used in the initial transaction; Shipping charges apply to returned items unless the product is defective or damaged or the wrong item was sent; For hygiene reasons and for the protection of our customers, pocket masks cannot be exchanged or refunded; No refunds or exchanges will be accepted after the period authorized for returns. Please contact us with any questions.
Returns made by Canada Post will be processed within approximately 7 to 10 business days following the date of receipt of the returned items.